ACCOMMODATION RESERVATION CONDITIONS
A 50% deposit is required on confirmation to secure reservations.
Full payment is required 30 days prior to arrival.
CREDIT CARD CHARGE:
Please note there is an applicable surcharge with each payment.
ACCOMMODATION CANCELLATION POLICY:
Within 60 days of arrival | 50% cancellation fee.
Within 30 days of arrival | 100% cancellation fee.
Summer Festive Season | 100% cancellation fee from 01 September to date of arrival.
We highly recommend obtaining travel insurance to cover any cancellation fees.
RESERVATION GUIDELINES:
Confirmation of numbers 30 days in advance.
Flockhill Homestead may not be used for functions, weddings or parties without written permission by the Lodge.
Rates are subject to change and will be confirmed at time of reservation.
ARRIVAL | DEPARTURE:
Arrival is from 3pm until 6pm or by prior arrangement.
Departure by 11am or by prior arrangement.
Early arrival and late departure lunches can be accommodated at an additional charge.
ACTIVITY TERMS:
To ensure the smooth operation of our activity services and to manage availability effectively, we have established the following terms and conditions. These policies apply to all guests, whether booked directly or through an agent. Activity and Wellness Spa descriptions and prices are subject to change.
Change Policy: Changes are subject to availability and may incur extra fees.
Cancellation Policy: Any cancellations within 14 days of the confirmed activity will incur a 100% cancellation fee. Changes are subject to availability and may incur extra fees.
No-Show Policy: Guests who do not attend their scheduled activity without prior notice will be charged the full cost of the activity.
Refund Policy: Refunds are not applicable for cancellations within the specified time frames outlined above.
Weather Cancellations: Any bookings cancelled by Flockhill due to weather or extenuating circumstances will not incur a cancellation fee.
Outsourced Activity Cancellation Policy: is dependent on the outsourced activity provider.
