ACCOMMODATION RESERVATIONS:
A 50% deposit is required on confirmation to secure reservations.
Full payment is required 30 days prior to arrival.
CREDIT CARD CHARGE:
Please note there is an applicable surcharge with each payment.
ACCOMMODATION CANCELLATION POLICY:
Within 60 days of arrival | 50% cancellation fee.
Within 30 days of arrival | 100% cancellation fee.
Summer Festive Season | 100% cancellation fee from 01 September to date of arrival.
We highly recommend obtaining travel insurance to cover any cancellation fees.
RESERVATION GUIDELINES:
Confirmation of numbers 30 days in advance.
Flockhill Homestead may not be used for functions, weddings or parties without written permission by the Lodge.
Rates are subject to change and will be confirmed at time of reservation.
ARRIVAL | DEPARTURE:
Arrival is from 3pm until 6pm or by prior arrangement.
Early arrivals from 12pm, can be reserved for $250 per person and include an à la carte lunch, access to spa facilities, the Miners' Cottage, self-guided activities and prioritised room check-in, subject to availability.
Departure required by 11am or by prior arrangement.
Late departures until 3pm, can be reserved for $250 per person and include an à la carte lunch, access to spa facilities, the Miners' Cottage, self-guided activities and prioritised late room check-out, subject to availability.
Helicopter Landing Fee: A $200 landing fee per helicopter applies to all heli landings on-site not booked by Flockhill.
ACTIVITY BOOKINGS TERMS AND CONDITIONS:
To ensure the smooth operation of our activity services and to manage availability effectively, we have established the following terms and conditions. These policies apply to all guests, whether booked directly or through an agent. Activity and Wellness Spa descriptions and prices are subject to change.
Changes are subject to availability and may incur extra fees.
Any cancellations within 14 days of the confirmed activity will incur a 100% cancellation fee. Changes are subject to availability and may incur extra fees.
Guests who do not attend their scheduled activity without prior notice will be charged the full cost of the activity.
Refunds are not applicable for cancellations within the specified time frames outlined above.
Any bookings cancelled by Flockhill due to weather or extenuating circumstances will not incur a cancellation fee.
Outsourced Activity Cancellation terms are dependent on the outsourced activity provider.
SUGARLOAF BOOKING TERMS AND CONDITIONS:
Our Tasting Menu is a seasonal, set dining experience.
All dietary requirements must be communicated at least five days in advance. Requests made on the day of your reservation may not be accommodated.
Reservations are allocated for a maximum duration of three hours.
Please note that the lodge grounds are reserved exclusively for guests staying in on-site accommodation.
